Home Care Reviews

At Home Care Assistance Vancouver, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the trusted home care company in Greater Vancouver. Read what our clients are saying about the quality of our care:​

We have had an excellent experience with Home Care Assistance in terms of their sensitivity to our issues, the competence of the caregivers, and the responsiveness of the case manager. The male caregiver(s) have been outstanding and the oversight the case manager has given our situation has been remarkable. We would recommend Home Care Assistance without reservation .

Martha Piper

Been very easy to work with, and quick to respond to any questions we have had.

Sam Nikkel

We used Home Care Services over the past year assisting our 91 year old mother while she was in an assisted living home. All of the caregivers were excellent and caring and made a difference in her day. Communication was excellent and we always felt well informed of her care. My mother’s quality of life was enhanced by the caregivers, and they were all able to accommodate her changing health needs. I would highly recommend Home Care Services.

jennifer judge

We used Home Care Assistance while my 88 year old aunt was ill and unable to care for herself during an illness. I must compliment Leah our coordinator for her excellent communication and organizational skills. From the very beginning she was very clear and helpful setting up my aunt’s care. The caregivers were all excellent and truly wonderful with my aunt. Patient, caring and professional. I would highly recommend HCA and will use them in the future, if the need be.

Denny Williams

A big thank you to the Home Care Assistance team. The professionalism and “caring” our father’s caregivers provided while he was recovering from surgery was much appreciated. Our family highly recommends Home Care Assistance.

Mark Dickie

“When we moved our mom into a retirement home, we were told our blind, elderly Mother would be left alone in her unfamiliar room and surroundings to try and fend for herself for several periods of time during the day and evening. We were afraid for her safety and wondered how on earth she could possibly manage because she was blind. Thankfully we were told about the wonderful Company called “Home Care Assistance”. The head of Mum’s “Full/ Extended Care Home” highly recommended “Home Care Assistance” as an wonderful private caregiving Company stating how some of their other senior Residents were using them and that they had found that they were incredibly reliable. We were assured “Home Care Assistance” had an excellent reputation. “Home Care Assistance” Case Manager worked with our family and our Mother along with her “Full, Extended Care Home” to develop a daily one on one care schedule for our elderly, blind Mother. Their experienced and well trained Home Care Assistance Caregivers have been coming every day, including holidays, for almost 3 years now to care for our Mother who has some dementia now as she is almost 103 years old. Their skill, dedication, loving care, kindness, loyalty and utmost patience must be commended and admired! “The Home Care Assistance” Staff are as lovely and accommodating as their wonderful Caregivers. We would never hesitate to recommend “Home Care Assistance” to everyone who are looking for excellent, reliable, safe and experienced care for their loved ones.”

N. Argue

“When BOTH our father and mother required round the clock care and our first objective was to keep them both in their home for the last 50 years, our search for the answer landed on the doorstep of Home Care Assistance. Their professional and compassionate practices allowed us to feel confident in the abilities provided by the individual caregivers. HCA looked after all our scheduling needs and more. Thank you.”

Eric Wong

“The Home Care Assistance Team work very hard to make things work and stay consistent…Highly appreciated in the current environment that makes it so very difficult to source the right candidates for this kind of service and commitment!”

Sharon Jerkovic

“Home Care Assistance provides quality care aides, compassionate and well instructed in caregiving. Three aides assisting us are equally kind and familiar with our routine. A great advantage for us. We are very satisfied with the services Home Care Assistance provides.”

Margaret Haugom

“This company offers first class service. They hand pick their people very carefully to give the clients the most satisfaction. I feel very safe to leave my loved one in their care. I would certainly recommend Home Care Assistance to anyone who needs a break from caring for someone or even a companion to take them around. Keep up the good job Home Care team!!!”

Olga Perez

“I highly recommend Home Care Assistance! Always there for any crisis and go out of their way to make things work! Thanks to the whole team! And a big thank you to Leah!”

Selina Birkett

“We used Home Care Assistance while my 88 year old aunt was ill and unable to care for herself during an illness. I must compliment Leah our coordinator for her excellent communication and organizational skills. From the very beginning she was very clear and helpful setting up my aunt’s care. The caregivers were all excellent and truly wonderful with my aunt. Patient, caring and professional. I would highly recommend HCA and will use them in the future, if the need be.”

Denny Williams, Vancouver

“We used Home Care Services over the past year assisting our 91 year old mother while she was in an assisted living home. All of the caregivers were excellent and caring and made a difference in her day. Communication was excellent and we always felt well informed of her care. My mother’s quality of life was enhanced by the caregivers, and they were all able to accommodate her changing health needs. I would highly recommend Home Care Services.”

Jennifer Judge

“I wanted to send a quick note of appreciation after this last week of intensive interaction with your staff, including especially Janice and Helen, for our mother. We had a couple of issues that I did discuss promptly with both of your case manager supervisors, and I would like to especially commend their immediate engagement, evident professionalism and continued personal courtesy throughout our communications. I have also been impressed that Helen and Janice have provided quite seamless supervisory assistance as they transition between coverage and both of them have provided a very high level of professional service that I want to acknowledge and for which I’d also like express my sincere appreciation. I have been less directly involved with the primary caretakers attending to our mother, but through the recent ER and post-ER experience, I also want to note that our mother’s mood has very much improved . She is very grateful for the care and companionship she has received and her current mental state reflects that.”

Kurt A., Vancouver

“Our family has been using Home Care Assistance services since October 2010 and recommend this company and their caregivers 100%. My mother has Alzheimer’s so we require personal care, companionship and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patient and their families. We have been fully supported from all members of the company and appreciate their personal touch.”

Cathy S., Surrey

“Thanks again for an awesome start to this very dynamic situation. The caregiver is doing an impeccable job. He really is perfect for this situation, and you have obviously done an excellent job to assess our needs so accurately. It is just so comforting to all of us to realize such excellent assistance with our father.”

John R., Vancouver, Vancouver

“My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.”

Patricia L. Waller, Retired U.S. Diplomat

“My caregiver is very calm. She has a lot of patience with me and together, we have fun and share a lot of laughs. She makes things easier for me. We talk, play cards, go out for lunch, and do things that my husband hates to do, like shopping. My caregiver helps me a lot.”

Helen D., Vancouver

“My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.”

Patricia L. Waller, Retired U.S. Diplomat

“Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths. For centuries we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.”

Dr. Dennis McCullough

“Sue and I would really like to thank Home Care Assistance for helping us make a very stressful time in our life, less stressful. We didn’t give you much notice and yet you rose to the occasion to help us out. Your case manager did a wonderful job of assessing the situation and also of being an excellent liaison for us and the caregiver. And the caregiver of course was an excellent choice for my dad. He felt very comfortable with her as did we and I don’t believe there could have been a better choice. So thanks again, we will certainly be in touch and would highly recommend you.”

Robert K., Vancouver

Home Care Assistance has been a wonderful support to my mother and me these past 18 months. It started with their caring and highly competent managers who helped us through two stressful transitions from hospital. They were there to liaise with hospital staff and to help me come up with the best solutions. I really felt like I had an ally. Their caregivers are also skilled, warm and caring. Since we needed daily care, we had a small team of caregivers. If any of them needed time off, there was never a problem providing a replacement. This flexibility and depth of staff was very important to us. I would recommend Home Care Assistance without reservation.