Home Care Assistance Vancouver is known as a leader in the Vancouver home care industry as we go beyond the basics of care, offering a holistic approach we call Balanced Care Method™ , as well as the highest level of case management expertise. We are the only agency with highly qualified case managers who are either social workers or nurses that oversee the care from start to finish.
Our Case managers conduct a comprehensive initial assessment, provide ongoing monitoring and supervision through regular home visits and phone calls, and periodically update the families on the progress of their loved one. They are also true advocates for our clients, liaising with other health care professionals and making referrals to additional support groups in the community, etc.
This ongoing oversight is at no additional cost and is part of our commitment to a high standard of care for all our clients.
Caring for a loved one and looking for the right care provider can be an overwhelming process. This is why we have put a great emphasis on case management oversight as part of our service. We want to ensure the highest level of care while at the same time providing family members with much-needed peace of mind that their loved one will be well cared for.
Everyone can benefit from the ongoing case management we provide as part of our care. Here are examples of some scenarios:
We provide an objective, professional assessment, helping the family prioritize needs and make decisions.
Home Safety Evaluation
We will assess your parents’ home safety. This becomes critical if cognitive decline is clouding their judgment. The Case Manager might point out hazardous furniture that can trip an elderly person or determine whether he or she needs a bar in the shower or any other medical equipment to help them age in place.
Network of Professionals
We can link you with the best professionals in the community to meet your needs, including legal, financial, medical, skilled professionals and a variety of community services.
Screening and Arranging Services
We provide peace of mind by recommending the appropriate providers and advocating for you so that you receive cost effective, high quality service.
Expert Consultation & Professional Guidance
You benefit from our professional expertise and experience. Our Case Managers provide objective and professional guidance that helps you deal with long-term care issues in a knowledgeable manner, helping to anticipate what is going to be needed and providing alternatives and options.
Monitoring and Supervision
Our Case Managers gather regular updates from our caregivers via phone and/or during home visits which allows them to closely monitor our Client’s well-being and proactively respond to any change in conditions. This ongoing contact also provides security for you and your loved one, and provides a supportive relationship.
Having an advocate who knows the aging and the health care system means you will not be left alone to deal with tough situations. We help you anticipate what is going to be needed, giving you choices and options. Advocating for families and our Clients’ to ensure quality of care and optimal life.
Continuity of Care
Even during hospitalization, our case managers are there from the onset. They meet with the Client, their family, as well as the social worker/discharge planner/physical therapist/nurse to fully understand the extent of the condition, what the patient needs to successfully return or rehabilitate at home (e.g. special diet, specific exercise regimen, medication, etc), the home environment and any special equipment needed, as well as the Client’s personality and interests.
Amanda Brainard, nursing background – Case Manager
Shiella Brocal, Licensed Practical Nurse (LPN) - Case Manager